If you are a property manager, this is not new to you. For others, here goes. Property management is that type of business where people are constantly handling many tasks. Simply put, there isn’t a person in a real estate management office who isn’t overworked. Some of your daily tasks include handling tenant emergencies, assigning jobs to vendors, posting vacancy ads, handling sales inquiries, taking care of accounts, meeting with potential clients, and much more. However, out of all these things, one task takes precedence, and this task often costs them losing potential customers to competitors.
The phones that never stop ringing!
This priority task is to fill vacant properties, and to do this, property managers must take leave to serve prospects. Now, there are often not enough people to answer the always-ringing phone lines, and in the middle of tenant calls are valuable sales inquiries that go unanswered. Calls asking if a particular property is still available or directions to visit the place and so on.
When property managers return from their visits, they find such messages on their voice mail. Upon calling back, they are given the bad news. The news that they just lost the client to the competitor. It is ironic that prospect meetings are scheduled for more clients and the same is a cause for them to lose new business as well. Although real estate management companies have made their peace with this fact, it is not without the truth that it is unfortunate. While the big guys can afford to hire people to just take calls while managers are away; It’s not so easy for smaller businesses that already have so many expenses to deal with. Lately, however, there is a way to do this at low cost that is being explored by outsourcing companies.
Introducing: Property Management Answering Service
Outsourcing companies have now started providing a service called property management response service. What happens is that the phone lines are routed in such a way that they ring at the back office of the outsourcing company. The agent answers and gives relevant responses depending on the nature of the call. In short, it works as an extension of the office. The biggest advantage of going for property management answering service is the huge cost savings. The company only has to pay for the agent’s time and no other expenses such as salaries and bonuses.
All in all, this is a lifesaving service for the always busy property management companies. They save a lot of money and they no longer have to worry about losing potential customers to the competition.